At ‘’ROMEL” or the ”organization”), we firmly believe in the importance of protecting the personal information of our customers, employees, and representatives (designated hereinafter referred to as “you”, “your”). We are subject to the Privacy Act, and as such, we are committed to maintaining the confidentiality of the personal information we collect during our activities, including those of the Société de gestion Querbes and our subsidiaries (hereinafter referred to as “we”, “our”).

Our privacy policy (the “Policy”) is intended to inform you of our practices regarding the collection, use, disclosure, and retention of personal information. By choosing to provide personal information to us (whether through our website, customer portal, email, in person, or over the phone), you agree to the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance therewith, for the purposes set out below. 


For the purposes of this Privacy Policy:

  • Account means a unique account created so that you can access our website or parts of it.
  • Cookies are small files that are placed on your computer, mobile or other device by a website, containing details of your browsing history on that website, among its many uses.
  • Device means any device – a computer, cell phone or digital tablet – capable of accessing the Website.
  • Personal Information or Data means any information or intelligence relating to an identified or identifiable individual.
  • Service Provider means any natural or legal person who processes this data on behalf of ROMEL. These are third party companies or individuals retained by ROMEL to facilitate the Service, to provide the Service on ROMEL’s behalf, to perform Service-related services, or to assist ROMEL in analyzing how the Service is used.
  • Third Party Service means any website or social networking site through which a user can log in or create an account to use the Service.
  • Usage Data means data collected automatically, whether generated by the use of the website or by the website infrastructure itself (for example, the duration of a visit to a page).
  • Website means the ROMEL website accessible at
  • User means the individual accessing or using the Website, or the company or legal entity on whose behalf such individual accesses or uses the Website, as the case may be.
  • We may use cookies to collect usage data and improve your experience on our Website. We may also use third-party services, such as Google Analytics


We are committed to protecting the privacy of our users and we only collect and use personal information with their consent and as permitted or required by law. By using our website located at, or by providing us with personal information, you accept the terms of our privacy policy and consent to the collection and use of your personal information in accordance with this policy. You may withdraw your consent at any time, except where restricted by law or applicable contracts. We will inform you of the consequences of such withdrawal, including the possibility that we may not be able to supply a product or process a request. Please note that your decision to withdraw your consent will be recorded in our records. In certain circumstances, we may collect, use or disclose personal information without your consent. This may occur when legal, medical or security reasons make it impossible or impractical to obtain your consent, or when the information is collected in connection with the investigation of a possible breach of contract, prevention or detection of fraud, or for law enforcement purposes. 


When you use our website, we may ask you to provide us with certain personal information which can be used to contact or identify you. This information may include, but is not limited to:

  • Contact information such as name, address, email address and telephone number;
  • Biographical information such as job title, employer, photograph, and video or audio content;
  • Service information, such as details of the services we have provided to you;
  • Recruitment information, such as your resume, education and work history, details of your professional affiliations, and other information relevant to potential recruitment or association with ROMEL;
  • Usage Data may include information such as your device’s IP address, the type of browser you use, browser version, the pages of our website that you visit, the date and time of your visit, time spent on these pages, unique device identifiers and other diagnostic data;
  • If you access our website through a mobile device, we may automatically collect certain information, including the type of mobile device you use, your mobile device’s unique identifier, your mobile device’s IP address, the operating system of your mobile device, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
  • We may also collect information that your browser sends when you visit our website or access our website via a mobile device.
  • Any other personal information provided. Please note that if you provide us with personal information about other individuals (such as your customers, directors, officers, shareholders, employees or beneficial owners), you must ensure that you have given such individuals appropriate notice that you provide us with their information and that you have obtained their consent to such disclosure.


ROMEL’s collection, use and disclosure of personal information will be limited to what is necessary for the purposes for which it is collected.ROMEL collects personal information for a variety of reasons, including:

  • Respond to your requests
  • Process payments and issue receipts.
  • Complete your registration for an event, training, newsletter, upload to our website or registration for a webinar in which you wish to participate.
  • Managing our human resources and service agreements.
  • Respect your withdrawal choices.
  • To operate, maintain, improve, and provide all the functionality of the website, to provide the services and information you request, to respond to comments and questions and to provide support to users of the website.
  • To provide and improve our website, to understand how users interact with our website and to personalize your online experience. In addition, we may use your information to manage your account as a user of the website, to give you access to various functionalities and to respond to your requests.


We make every effort to ensure that your personal information is as accurate and complete as necessary for the purposes of its collection, use or disclosure.


We use tracking technologies such as cookies, beacons and scripts to improve and analyze our website. We use session and persistent cookies for a variety of reasons, including to provide the services available through the Website, to authenticate users, to personalize the user experience, and to track traffic and usage information. website. Some cookies are essential to provide the requested services and to prevent fraudulent use of user accounts. We also use persistent cookies to remember user choices, such as user IDs and language preferences, to improve the user experience. We also use persistent tracking and performance cookies to track information about website traffic and to test new website pages, features or functionality to see user response. These cookies may be administered by third parties and may directly or indirectly identify you as an individual visitor. 

You can configure your browser to refuse cookies or to be notified when a cookie is sent. However, please note that some parts of our website may not function properly if you refuse cookies.


We may use third parties, such as Google Analytics, to help us collect and analyze information about the areas visited on the Website to assess and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Google Analytics opt-out browser add-on download page. You can also read the privacy policy of Google Analytics by clicking the following link: Privacy policy and terms of use – Google.  


We will only retain your personal data for as long as necessary for the purposes set out in this privacy policy. We will retain and use it as necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies. We will also retain Usage Data for internal analysis purposes. This data is generally kept for a shorter period, unless it is used to strengthen the security or improve the functionality of our website, or if we are legally obliged to keep it for longer.


Your data, including your personal data, is processed in our operational offices and in any other place where the parties involved in this processing (such as our service providers) are located. This means that this information may be transferred to computers located outside of your state, province, country or other governmental body where the data protection laws may differ than those from your jurisdiction. Therefore, in certain circumstances, foreign governments, courts, law enforcement or regulatory agencies may be authorized to access personal data collected and held under our control. By using our website, you consent to this transfer. We will take all necessary steps to ensure that your personal data is treated securely andin accordance with this privacy policy. No transfer of your personal data will take place to an organization or a country without there being adequate controls in place, including in relation to the security of your personal data and other personal information. Each employee, director, volunteer, independent contractor, or ad hoc advisor working on our board committees is committed to respecting the personal information we collect. In addition, these people agree to maintain the confidentiality of information specific to our activities and not to disclose it or make personal use of it or for the benefit of others. This commitment exists as soon as the employee, director, volunteer, independent contractor, or ad hoc advisor takes office and continues indefinitely.  


When an organization is sold or transferred, your personal data may also be transferred to the acquirer or beneficiary of the assets. If this happens, ROMEL will require the acquirer to use your personal data in accordance with this privacy policy. This includes the use of your personal data only by the acquirer and its affiliates. If we are involved in a reorganization, dissolution, or liquidation, this may also result in the transfer of your personal data to a third party. In all cases, we will endeavor to protect your personal data and notify you of any transfer to the extent required by applicable law.


We have implemented appropriate physical, technical, and administrative security measures to protect the personal data you provide to us against unauthorized access, use or disclosure. These measures are regularly reassessed and improved to ensure the optimal protection of your data. Although we will do our best to protect your Personal Data, it is important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We therefore cannot guarantee their absolute security. It is also important to note that we cannot be held responsible for any personal data you share with other users or post in public areas such as our blogs. These public areas can be accessed or viewed by anyone visiting our website and are therefore not covered by this policy.


Our website may contain links to third-party websites. When you follow these links, you leave our website. Information exchanged at this time is no longer subject to our Privacy Policy. We recommend that you review the privacy statements of other websites you visit before providing any information.


We do not knowingly collect or solicit personal information from children under the age of 13. By using our website, you represent that you are at least 13 years old. If you are under 13, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 13, we will attempt to immediately delete that information from our files and records. We also encourage minor users of the Website aged 13 or over to seek permission from their parents or guardians before sending any information about them over the Internet. If you believe that a child under 13 has provided us with personal information, please contact us using the contact details provided in the following section    


You have the right to know if we hold personal information about you and to view that information. You also have the right to ask how we collected your information, how we used it and to whom it may have been disclosed.Subject to applicable law, upon receipt of a written request from an individual and after verifying their identity, we will inform the individual if we hold personal information about them and will disclose this information to them.We may deny a person access to their information in accordance with applicable laws, in which case we will give reasons for their refusal.Any request for access to information or request for modification can be sent to the person responsible for the protection of personal information, Mazen Houdeib (Director), at the following address:

By email:

By mail at : 6555, Chemin de la Côte-des-Neiges, suite 400, Montreal (Quebec) H3S 2A6   


Our staff and representatives are trained to respond to questions or concerns regarding your personal information. If you are not satisfied with the response of our employee or our representative, you can contact the person responsible for the protection of privacy at the address mentioned above.  MODIFICATION OF THE PRIVACY POLICY We may change this policy from time to time and we will post the most recent version online. We encourage you to periodically review this Privacy Policy to stay informed of any changes.

Last updated: August 27, 2023